Inmate Assistance

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Collier County Jail Center Inmate Assistance

Click here to read the Inmate Assistance brochure.

Inmate Visitation

All visitors for on-site or at home visits must have a registered account and are scheduled by appointment in 20 minute increments. You can register by going to www.videovisitanywhere.com. 
 
Inmates are permitted six (6) on-site visits per week at no cost. Additional visits and all at home visits can be purchased for a minimal cost. 
 
The Naples Visitation Center for on-site visits is open every day between noon- 4 p.m. and is located in Building D. Visits from home are available every day between 8 a.m - 10 p.m.  
 
To contact the Visitation Center you can call 239-252-9556.  
 
To contact our visitation provider, Securus, call Friends & Family support at 1-800-844-6591 or 1-877-578-3658. 
 
Visits may be terminated at any time when the conduct of the visitor or inmate threatens the security, and orderly running of the facility. This applies to both at-home and on-site visits

On-site visitor shall abide by the following  GUIDELINES: 

A maximum of 4 visitors may be present during each onsite visit and all adult visitors must have proper photo identification.  
 
Spouses of inmates who are under the age of 18 are granted visitation privileges.  
 
Children must be accompanied by a responsible adult and kept under control. Visitors with young children are permitted to bring one baby bottle and one diaper to the Visitation Center.  All other items are considered contraband.

Visitors may leave their personal articles in their vehicles. 
 
NO food or drinks NO electronic devices NO baby carriages or baby strollers NO cameras or tape recorders 
 
On-site visitors shall abide by the following  DRESS CODE:  
 
NO open or see-through blouses or shirts

NO display of midriff

NO bathing suits

NO bare feet

NO shorts or skirts higher than 3” above the knee

NO suggestive or offensive displays

NO sleeveless tops

NO display of undergarments

NO hats

NO shirt collars lower than 3” from the neck.

Inmate Mail

Send US Postal mail to an inmate

Inmate’s Name, Inmate’s A no.
Collier County Jail
3347 Tamiami Trail East Naples, FL 34112

Find out how to message an inmate
www.SmartJailMail.com

Visit an inmate from your home www.visitfromhome.net

Make a deposit to an inmates account www.jailATM.com  

Visa, Mastercard and Discover accepted

All inmate mail must be addressed using the full name and arrest number (A no.) of the inmate.

The mailroom does not accept any type of mail that requires a signature. The sender must waive signature requirements.

Money orders must have the inmate’s full name and arrest number (A no.) on it or it will be returned.

No personal checks or cash accepted. They will be returned to sender. 

Returned Mail:

Incoming mail that will be returned to sender

Mail that does not contain the inmates arrest number (A no.) and full name.

Third party inmate to inmate letters. This pertains to inmates in custody within the Collier County Jail.

Outgoing mail that could be returned to sender

Mail rejected by the intended recipient and gets returned to the Jail to the inmate by the recipient as “return to sender."

The list of items in this brochure that are specified DO NOT SEND is not an all inclusive list of items. For questions on specific items please contact the Jail Mail Room by calling
239-252-9682, or 239-252-9671. 

Inmate Messaging:

• Sign Up

• Make Connections

• Buy Message Service Credits

• Start Sending Messages! 
 
Service credits cost one cent each with a minimum purchase of 500 credits ($5.00). You can purchase as many credits as you like and use them any time. 
 
Only 50 service credits for each message sent

Send photos for 100 service credits per photo 
 
Go to www.smartjailmail.com to create an account and invite an inmate to message. Inmates can initiate invites to phone numbers or email addresses

Inmate Money Deposits:

Go to www.jailATM.com to deposit money to an inmates account.

• Credit or debit cards accepted
• Inmate’s name, arrest number & location required
•  Social security information is required for compliance with Federal regulations.
•  For inquiries or information, click on the word CONTACT to submit an email.

Jail ATM Locations:

• Naples Jail Center Lobby 3347 Tamiami Trail East Naples, FL 34112 Open 24 hours, seven days a week

• Immokalee Jail Center Lobby 302 Stockade Road Immokalee, FL 34142 Open 24 hours, seven days a week

• Naples Visitation Center 3311 Tamiami Trail East Naples, FL 34112 Open noon - 4 p.m. every day

• Lobby ATM Fees Cash transactions—no dollar limit $3.25 fee for each transaction

• Credit Card transactions—no dollar limit 10% fee for each transaction

Inmate Phone:

Set up a prepaid phone account with Global Tel Link (GTL), our jail phone vendor, by calling 1-866-230-7761. 

For billing questions, call 1-877-650-4249. 

All visitors must have a registered account and all visits are scheduled by appointment in 20 minute increments. Inmates are permitted six onsite visits per week at no costs. Additional visits and all at home visits can be purchased for a minimal costs. The Visitation Center for onsite visits is open every day between noon - 4 p.m. Visit from home every day between 8 a m. -10 p.m. 

Inmate Mobile Kiosk

Mobile kiosk devices are available to inmates in select housing areas. Educational content is available at no cost, and entertainment content varies from no cost up to 5¢ per minute.  
 
Friends & family can set up a prepaid account for an inmate online at: 
 
www.gettingout.com/deposit-funds or by calling 1-866-516-0155  
Inmates 

Do Not Send to Inmates:

• Cash

• Newspaper articles

• Arts/crafts

• Blank paper

• Blank/self addressed envelopes

• Blank postcards

• Writing instruments

• Stamps

• Phone cards

• Anything edible

• Matches

• Tobacco

• Maps

• Games

• Writing in watercolors/paint

• Construction paper

• Laminated items

• Cardboard

• Stickers /glued or taped items

• No staples or metal clasps.

• Plastic articles

• Hard cover books

• Any type of tattoo/gambling instructions or information.

• No stains, lipstick or perfume on the envelopes or the contents inside.

• No pages printed from the Internet to include Social Networking sites.

• No pictures containing gang signs, hand gestures, violence, full or partial nudity or sexual in nature.

• No bubble pack or padded envelopes.

• No musical cards, oversized cards, cards with anything pasted to it, cards with stickers, or multi-layered cards.

• Magazines can not contain nudity, violence, gang related, or illegal activity.

• Pictures must be no larger than 5x7.

• Letters are limited to 10 pages per envelope. Items that are deemed a safety or security risk to the facility will be returned to sender.


Note: The list of items in this brochure that are specified DO NOT SEND is not an all inclusive list of items. For questions on specific items please contact the Jail Mail Room by calling 239-252-9663 or 239-252-9666.

Magazines, Books or Pictures:

Any magazines or pictures over the housing limit can be mailed home or disposed of.

Inmates are permitted to have 10 pictures, 10 books and 6 magazines in their possession at all times.

Any books over the housing limit can be mailed out from the facility in a medium flat rate box of $12.65, donated to the Inmate Library or disposed of.

Magazines and soft cover books can be received if they are sent directly from the publisher and are appropriate for the jail and inmate environment.

They must have the inmates name and arrest number (A no.) in the address.

Any incoming material deemed inappropriate, the inmate is notified in writing and given 30 days to make arrangements for it to be picked up before being disposed of. Additionally, publishers are notified when magazine content is deemed inappropriate.

Glasses or contact lenses MUST be mailed by the retailer; no other items are allowed in the package.

The Inmate Name and arrest number (A no.) MUST be included in the address.

Glasses or contact lenses can be mailed by Fed Ex, UPS or USPS to:
Inmate Name and A no. Collier County Jail 3347 Tamiami Trail East Naples, FL 34112-4901

The package MUST be marked on the outside with the wording “Glasses Enclosed” or “Contact Lenses Enclosed.”

Contact lens solution can be purchased by the inmate from commissary. Notaries and copies are normally performed once a week.

Inmates must submit an Inmate Request to receive assistance. Notary Charge $10.00 each Copy Charges single side .15, double side, .20 Inmates should refer to their attorneys for legal advise or research as the Jail does not offer legal advice or research to inmates. If an inmate is pro se they can request to go to the law kiosk to conduct their own research. This can be requested by submitting an Inmate Request.

Inmate Legal Services:

Notaries and copies are normally performed once a week. Inmates must submit an Inmate Request to receive assistance. Notary Charge $10.00 each Copy Charges single side .15, double side, .20 Inmates should refer to their attorneys for legal advise or research as the Jail does not offer legal advice or research to inmates. If an inmate is pro se they can request to go to the law kiosk to conduct their own research. This can be requested by submitting an Inmate Request. 

Inmate Commissary

Commissary orders are processed twice a week on Mondays & Thursdays at 9 a.m, except when they fall on the following holidays: 
 
Memorial Day, Independence Day, Labor Day Thanksgiving Day, Christmas Day, New Years Day 
 
Commissary delivery is Tuesday & Friday every week.