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9-1-1, What you Need to Know

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When calling 9-1-1 you will be asked many questions. Answering questions does not delay a response.  Be prepared to answer questions like:

  • What is the address of the emergency?
  • What is the nature of the emergency?
  • What is your name?
  • What is the telephone number you are calling me from?

If you have to call 9-1-1 here are some simple tips to follow:

  • Stay calm and speak slowly
  • Tell the 9-1-1 call taker what is wrong and where you need help
  • Speak up loud and clear when the 9-1-1 call taker asks you questions
  • Stay on the phone until the 9-1-1 call taker tells you to hang up

Once the dispatcher has your location and the nature of the emergency they will dispatch units to help you. As the first responders are en route, the dispatcher will continue to ask you questions or provide you medical assistance over the phone. It may seem unnecessary, but the information is vital to first responders and the health and safety of those on scene.

Click here to download a 9-1-1 Emergency Guide for businesses

Calling 9-1-1 by mistake:

Stay on the phone if you call by mistake and tell the dispatcher that everything is alright.  A deputy may be dispatched to your location to confirm that everything is OK.

Using the non-emergency number:

Some of examples of when to call our non-emergency number at 239-252-9300.

  • Your house or car was broken into yesterday
  • You need to add additional information to a report that was made earlier
  • Your car was stolen sometime overnight or earlier in the day
  • Someone stole your bike while you were at school


What do you need to know about calling 911 from your Internet phone?