Welcome to the Emergency Communications CenterOur mission is to improve the quality of life in our community by providing an effective channel of communications between the public and public safety providers. Communications is proud of the dedicated men and women who have chosen the telecommunications profession as a career in which to serve the public.
Communications embraces the challenges brought about by the needs of the growing and progressive county we serve. As a leader in our profession, we are committed to providing the highest standard of vital emergency communications service. By implementing new technology to integrate wireless phone systems and eliminating cultural and language barriers we believe we can achieve this goal.
Our Communications center is an accredited Center of Excellence with the National Academy of Emergency Dispatch since 2001. In 2016, we were accredited by CALEA as a Public Safety Communications Center.
Administrative: 239-252-9365 or the Non-Emergency Line: 239-252-9300
Communications Director: Bob Finney III, ENP
ADDRESS: Emergency Services Center , 8075 Lely Cultural Parkway, Naples, FL 34113
When calling 9-1-1 you will be asked many questions. Answering questions does not delay a response. Be prepared to answer questions like:
- What is the address of the emergency?
- What is the nature of the emergency?
- What is your name?
- What is the telephone number you are calling me from?
If you have to call 9-1-1 here are some simple tips to follow:
- Stay calm and speak slowly
- Tell the 9-1-1 call taker what is wrong and where you need help
- Speak up loud and clear when the 9-1-1 call taker asks you questions
- Stay on the phone until the 9-1-1 call taker tells you to hang up
Once the dispatcher has your location and the nature of the emergency they will dispatch units to help you. As the first responders are en route, the dispatcher will continue to ask you questions or provide you medical assistance over the phone. It may seem unnecessary, but the information is vital to first responders and the health and safety of those on scene.
Click here to download a 9-1-1 Emergency Guide for businesses
Calling 9-1-1 by mistake:
Stay on the phone if you call by mistake and tell the dispatcher that everything is alright. A deputy may be dispatched to your location to confirm that everything is OK.
Using the non-emergency number:
Some of examples of when to call our non-emergency number at 239-252-9300.
- Your house or car was broken into yesterday
- You need to add additional information to a report that was made earlier
- Your car was stolen sometime overnight or earlier in the day
- Someone stole your bike while you were at school
What do you need to know about calling 911 from your Internet phone?
AT&T, Sprint, T-Mobile and Verizon users can Text to 9-1-1 in Collier County.
In an EMERGENCY when you can't speak, or can't hear well, texting to 9-1-1 can save your life.
- Include the location and details of the emergency.
- Avoid slang, make the text as clear as possible.
- Don't send photos or video in your text.
- Watch this video to learn more about text to 9-1-1.
Pulse Point empowers everyday citizens to provide life-saving assistance to victims of Sudden Cardiac Arrest (SCA) and other incidents such as brush fires, traffic accidents, and road closures. Application users who have indicated they are trained in cardiopulmonary resuscitation (CPR) can now be notified if someone nearby is having a cardiac emergency and may require CPR. If the cardiac emergency is in a public place, the application, using sophisticated location-based services, will alert citizens in the vicinity of the need for CPR. The application also directs these citizen rescuers to the exact location of the closest public access Automated External Defibrillator (AED).Pulse Point Opt Out Form
Help us protect you by using Smart 911
Create your safety profile for your household that includes the vital personal and medical information you would want emergency responders to know in the event of an emergency.
If you dial 9-1-1 your profile is immediately available to call takers and emergency responders to assist
you faster and more effectively.
It’s PRIVATE and SECURE and it could save your life, or the life of someone you love.
Click on the Smart 911 logo below to create your safety profile today!
A partnership of the Collier County Sheriff’s Office and the Naples Police Department
We will contact you to confirm your address is in our 9-1-1 database.
A Dispatcher is also known as a Public Safety Telecommunicator or a PST.
A professional Public Safety Telecommunicator is a highly responsible, multi-functional public servant who must handle many tough requirements, often in crises.
Here is a sample of some elements that are part of the CCSO PST’s job:
- Operate telephone, radio and computer equipment, usually concurrently
- Answer 9-1-1 emergency calls and public inquiries, and dispatch police, fire and medical units
- Routine and high-stress call taking and dispatching
- Works three 12-hour shifts concurrently, followed or started by a 6-hour shift as part of a team
- Available during times of emergencies such as hurricanes
- Satisfaction that you provide a vital service to the public
- Awareness that citizens rely on you as the first “First Responder” to their calls for help.
- Promote the protection and preservation of life, property, and community security.
- Knowledge that you serve in a profession that is growing in national recognition.
Geographic Information Systems
The Geographic Information Systems (GIS) Office is responsible for supporting Law Enforcement, Detention, EMS, Fire and Dispatch operations by providing the following services:
Location Validation: used for locating callers and responding units.
If you wish to verify that your address is listed in our 9-1-1 address database
Boundary Maintenance: Jurisdictional boundaries are used to determine which Public Safety Answering Point (PSAP) or Call Center, will handle every 9-1-1 call. The boundaries determine which Law Enforcement Agency, EMS Station and Fire Department will respond to each call. Additional boundaries determine appropriate Wrecker service as well as areas outside of Collier County.
Vehicle Routing: Vehicle Routing is used by responding emergency vehicles to determine the shortest, quickest, and most accessible roads when responding to calls for service. The GIS office maintains the virtual road network that facilitates this process.
Nearest Unit Dispatch: Based on GPS in each vehicle and the virtual road network developed for Vehicle Routing, Collier County Emergency Medical Services (EMS) and Fire Departments are dispatched based on the nearest unit to the call. Our goal is to reduce response times for all calls.
Map Display: The GIS office designs and builds digital maps used by the dispatchers and responding units.
Analysis: The GIS Office prepares maps that are used to analyze various aspects of emergency response with the goal of improving the efficiency of the responding agencies.
The Future of 9-1-1
Emergency response agencies across the nation are carefully transitioning from the current Enhanced 9-1-1 system (E9-1-1), which is based on the Analog land line phone system and tabular data, to the Next Generation 9-1-1 system (NG9-1-1) which is based on wireless devices, digital media and geospatial data. The GIS office is responsible for preparing the geospatial data for this system.
The current mapping systems used for dispatch are two dimensional (2D), whereas future systems will require three dimensional (3D) maps. The GIS office is starting develop processes for collecting and maintaining the data to support these 3D maps.
MAD-ICU (Mutual Aid Dispatch Interoperable Communication Unit) & MAT (Mutual Aid Tower)
These assets were purchased using the federal public safety grant (PSIC) and local 9-1-1 funds. This vehicle serves as a fully functional nine position 9-1-1 call taking center with radio dispatch functionality on all public safety radio bands. This resource is available for deployment to law enforcement, fire and EMS agencies throughout the State of Florida.
The mutual aid tower (MAT) may be moved locally to a large scale incident to augment or restore radio communications.
Mutual Aid Dispatch Interoperable Communications Unit
Inside of the Mutual Aid Dispatch Interoperable Communications Unit
The Mutual Aid Tower or MAT may be moved locally to a large scale incident to augment or
restore radio communications
|9-1-1 & NON-EMERGENCY LINES||2018|
|9-1-1 Calls per Year||130,950|
|Text to 9-1-1 per Year||261|
|Requests for EMS||25,958|
|Non-Emergency Calls per Year||221,603|
|CALLS FOR SERVICE||2018|
|Fire / EMS||56,838|
|Marco Island PD||
|Year - COMM||7,076,525|
- Collier County Sheriff’s Office
- Marco Island Police
Fire & Medical Departments Dispatched:
- Naples Fire Rescue Department
- Collier County EMS
- Greater Naples Fire Rescue District
- Immokalee Fire Control District
- North Collier Fire Control & Rescue District
- Marco Island Fire Rescue
Red E. Fox
Red E. Fox is a program to educate children about 9-1-1
Red E. Fox says:
Tell your child to call 9-1-1 if they have an emergency; when you need a deputy for a crime, the fire department for a fire or an ambulance if someone is hurt.
Tell your child to call 9-1-1 for a real emergency, never as a joke.
Teach your child their first and last name, their parent’s names, their address and their phone number.
To request Red E. Fox for your next event call 239-252-9380