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UPDATE: Phone Outage in Portions of Collier County

Post Date:07/20/2017 11:00 AM

UPDATE: Power has since been restored to CenturyLink customers.  

UPDATE: Century Link is estimating that service will be restored to 400 customers by 7 p.m. Thursday evening.

The outage is affecting homes and businesses on the south side of Immokalee Road from Collier Boulevard all the way east to Randall Boulevard. The outage is affecting TV, internet, and landline phones. Cell phone service is unreliable, they said.

CenturyLink said those with cell phone service might have spotty connections, meaning calls might drop or not go through. In that case, CCSO recommends attempting to text 911. Texts sometimes have a better chance of going through. If you do not receive a response, it is safe to assume the text did not reach dispatchers.

EARLIER: Residents of communities surrounding the Collier Boulevard and Immokalee Road intersection are expected to be without landline or cell phone service for the next two hours following a cell tower outage through CenturyLink.

This means you will not be able to make 911 calls for emergencies from cell phones or landline phones unless you are a Verizon Wireless customer. Verizon customers are programmed to a different cell tower and so they will still have service.

In the meantime, the Collier County Sheriff’s Office is warning residents and surrounding businesses of this situation. If you have an emergency, try to make a call from a Verizon Wireless cell phone.

A contractor not associated with CenturyLink accidentally cut the line and crews are working to repair the mistake. The cell tower is located at the southeast corner of Immokalee Road and Collier Boulevard. Crews estimate that CenturyLink customers from that intersection all the way south to Randall Boulevard and east of the intersection as well, will be affected. The exact geographic area is not known.



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