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CCSO Earns Reaccreditation As 911 Medical Dispatch Center Of Excellence

Collier County Sheriff's Office

Post Date:04/14/2017 8:52 AM

The Collier County Sheriff’s Office has been approved for reaccreditation as an Emergency Medical Dispatch Center of Excellence through the International Academies of Emergency Dispatch (IAED).

That means that CCSO retains the distinguished honor of being the 52nd Emergency Medical Dispatch Accredited Center in the world.

An accredited center of excellence is the highest distinction in 911 emergency communication services. CCSO was first accredited in 2001.

The IAED recognized CCSO, along with fellow distinguished agencies from around the world, at a reception in New Orleans on Wednesday, April 12.

“The Collier County Sheriff’s Office has a longtime commitment to professional accreditation and excellence,” said Sheriff Kevin Rambosk.  “Achieving reaccreditation as a ‘Center of Excellence’ validates that we are truly committed to providing the citizens of Collier County the highest level of service.” 

The CCSO 911 center provides dispatching and centralized communications for one EMS agency, two law enforcement agencies and four fire districts, serving more than 348,000 residents and 1.7 million annual visitors in an area of 2,305 square miles. The center employs a highly trained staff using the latest in technology in order to maintain the agency’s high commitment to public safety.

CCSO achieved reaccreditation for its continued compliance to the Medical Priority Dispatch System (MPDS) and the associated “20 Points of Excellence.”  The “20 Points of Excellence” is a detailed self-reported checklist that examines an agency’s compliance with industry standards in areas such as staffing, training, equipment, and even the design of an agency’s dispatch center.

Earning this reaccreditation award is voluntary and involves completing a detailed self-study and analysis. This accomplishment demonstrates that CCSO is complaint with all international practice standards for Emergency Medical Dispatch. 

The IAED is the world’s premier standard-setting and certification organization for emergency communication centers with more than 57,000 members in 45 countries.


 The International Academies of Emergency Dispatch (IAED) awarded the Collier County Sheriff's Office reaccreditation as an Emergency Medical Dispatch Center of Excellence during a ceremony in New Orleans on Wednesday, April 12. Pictured from left: IAED Associate Director Kim Rigden, CCSO Communications Supervisor Danielle Bower, CCSO Communications Director Chris Gonzalez, CCSO Senior Dispatcher Amy Butrico, and IAED Board Chairman Jerry Overton.