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What you need to know about 911


When calling 911 you will be asked many questions.  Answering questions does not delay a response.  Be prepared to answer questions like:

  • What is the address of the emergency?
  • What is your name?
  • What is the telephone number you are calling me from?
  • What is the problem?

If you have to call 911 here are some simple tips to follow:

  • Stay calm and speak slowly
  • Tell the 911 call taker what is wrong and where you need help
  • Speak up loud and clear when the 911 call taker asks you questions
  • Stay on the phone until the 911 call taker tells you to hang up

Calling 911 by mistake:

Stay on the phone if you call by mistake and tell the dispatcher that everything is alright.  A deputy may be dispatched to your location to confirm that everything is OK.

Using the non-emergency number:

Some of examples of when to call our non-emergency number at 239.252.9300.

  • Your house or car was broken into yesterday
  • You need to add additional information to a report that was made earlier
  • Your car was stolen sometime overnight or earlier in the day
  • Someone stole your bike while you were at school

    What do you need to know about calling 911 from your Internet phone.