When calling 911 you will be asked many questions. Answering questions does not delay a response. Be prepared to answer questions like:
- What is the address of the emergency?
- What is your name?
- What is the telephone number you are calling me from?
- What is the problem?
If you have to call 911 here are some simple tips to follow:
- Stay calm and speak slowly
- Tell the 911 call taker what is wrong and where you need help
- Speak up loud and clear when the 911 call taker asks you questions
- Stay on the phone until the 911 call taker tells you to hang up
Calling 911 by mistake:
Stay on the phone if you call by mistake and tell the dispatcher that everything is alright. A deputy may be dispatched to your location to confirm that everything is OK.
Using the non-emergency number:
Some of examples of when to call our non-emergency number at 239.252.9300.
- Your house or car was broken into yesterday
- You need to add additional information to a report that was made earlier
- Your car was stolen sometime overnight or earlier in the day
- Someone stole your bike while you were at school
What do you need to know about calling 911 from your Internet phone.